Account Solutions Architect


100% Remote



Revenue Operations Mission: Understand and advise on end-to-end revenue opportunities and growth across the customer journey map.  As a member of the Revenue Operations team, we manage data and processes to capture, maintain, grow, and accelerate revenue at Instant Teams. 

Account Solutions Architects are members of the Sales Team and operate beyond selling.  Account Solutions is the glue binding sales and service. Through strategic out of the box thinking you work with the right internal and external stakeholders to understand  pain points and develop appropriate near and long-term solutions with our products and services. You are a subject matter expert on managing the entire customer lifecycle.

Day in the Life

  • Identify and develop solutions for customer accounts
  • Maintain account revenue, revenue expansion, and contract renewals. 
  • Lead the quarterly business review (QBR) 
  • Negotiate expansion and renewal contract terms 
  • Responsible for margins on contract expansions and renewals
  • Develop and maintain the right customer relationships
  • Forecast revenue churn and revenue growth on assigned accounts
  • Conduct account gap analysis
  • Develop and maintain end-to-end customer roadmap

What We’re Looking For

(and not by any means dealbreakers!)


  • Proactive communication 
  • Superior Time management
  • Collaborative
  • Flexible
  • Tech-savvy
  • Self-starter
  • Creative problem solving

Required Education and Experience

  • 7+  years work experience in related field
  • Negotiating successful contracts of 3+ years
  • Experience in sales, marketing, revenue, or  business related  field
  • Customer relationship management experience
  • Google Workspace experience (must include advanced functions on google sheets, pivot tables, statistical analysis)

Preferred Education and Experience

  • Degree in business, finance, or related field
  • Strong presentation skills
  • Understanding of sales process 
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Ability to flourish with minimal guidance
  • Able to work comfortably in a fast-paced environment
  • Tech Savvy, having the ability to pick up new applications in a timely manner
  • Creative problem solver
  • Project management
  • HubSpot experience

Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

Start Date

As soon as we can get the right person in place!

Regular Working Shifts

Available to work 40 hours/week and be available during your time zone’s core working hours

Eastern Time Zone Team Members
10 am – 4 pm

Central Time Zone Team Members
9 am – 3 pm

Mountain Time Zone Team Members
9 am – 3 pm

Pacific Time Zone Team Members
8 am – 2 pm

Hawaiian Time Zone Team Members
7 am – 1 pm

The remaining 2 hours are flexible on the front end or the back end, with approval and communication to your supervisor.

About Us

We are a Workforce on a Mission.
Our unique combination of talent, technology, and remote teams takes on outdated models of customer support and customer service teams. We’ve built a modernized model of mission-centric service that puts our customers ahead and impacts an untapped market of military-connected professionals.


This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.